Privacy Policy

1. Who we are

Softview Grove (“we”, “us”, “our”) provides online herb gardening courses for home growers. You can contact us at [email protected] or +1 (415) 915-2048.

2. Information we collect

• Account data: name, email, password (stored securely using industry-standard hashing when applicable).
• Transaction data: records of course purchases and invoices.
• Support data: messages you send via contact forms or email.
• Usage data: basic analytics such as pages viewed and time on page (aggregated, no advertising profiles).
• Device data: browser type, approximate location from IP for security and fraud prevention.

3. How we use information

• Provide and maintain our services, including course access and customer support.
• Process payments and issue receipts.
• Improve course quality and site performance.
• Communicate with you about updates or policy changes.
• Detect, prevent, and address security issues and abuse.

4. Legal bases for processing

We process personal data on the basis of contract (to deliver services), consent (for optional communications), and legitimate interests (service improvement and security). Where applicable, you may withdraw consent at any time.

5. Data sharing

We do not sell your personal information. We share data with trusted providers (e.g., payment processors, hosting, analytics) strictly to operate the service. Providers are bound by confidentiality and security obligations.

6. Cookies

We use essential cookies for authentication and preferences, and basic analytics cookies to understand platform performance. You may control cookies in your browser settings. Our Terms further describe acceptable use.

7. Data retention

Account and transaction records are retained as long as necessary to provide services and meet legal obligations. Support messages are retained up to 24 months unless you request deletion sooner.

8. Your rights

Subject to local laws, you may access, correct, or delete your personal data, and request a copy of your information. Contact [email protected] to make a request.

9. Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the data we handle. No method of transmission is 100% secure, but we strive for industry-standard protection.

10. International transfers

When data is transferred across borders, we use appropriate safeguards such as standard contractual clauses, where applicable.